Disability Management Advisor - Region of Waterloo

Disability Management Advisor

One temporary, full-time position (approximately 12 months)

Bring your knowledge of return-to-work and accommodation planning and facilitation to the Region of Waterloo’s Employee Relations Division.

In this key role as a Disability Management Advisor within our unionized environment, you’ll administer disability claims management and return-to-work coordination, including sick leave, short-term disability (STD), long-term disability (LTD), WSIB, and medical accommodations.


To assume the role of Disability Management Advisor, you will have the following profile:

  • Knowledge of current medical treatment and rehabilitative/therapeutic techniques and terminology, normally acquired through an undergraduate degree in health sciences (e.g., occupational therapy, human kinetics, kinesiology, physiotherapy, designation as a Registered Nurse), plus directly related vocational rehabilitation counselling experience in a unionized environment.
  • Knowledge of, and ability to comply with, policies, procedures, collective agreements, and related legislation (e.g., WSIB, human rights, health and safety, employment standards, privacy).
  • Analytical, organizational, continuous improvement and problem-solving skills to analyze situations, determine issues, and resolve matters; develop and coordinate return-to-work plans; and plan and prioritize work within established program goals.
  • Human relations, communication, and negotiation skills to interview, counsel, and advise employees/management; negotiate return-to-work plans; advise client departments and unions to adhere to policy, legislation, and collective agreements; respond to inquiries from employees and stakeholders; facilitate return-to-work/accommodation meetings; communicate with doctors regarding medical information; and participate as an effective team member.
  • Computer skills with ability to use software such as Microsoft Office, a human resources information system (e.g., Banner), and claims management software.
  • Ability to read and interpret medical documentation from health care providers; journals/publications; and policies, procedures, and legislation regarding WSIB, STD, LTD, medical/vocational rehabilitation, workplace health and safety, and employee wellness to provide current information to management and employees.
  • Ability to write return-to-work plans, agreements, correspondence, reports, and proposals; complete and maintain employee case data; and write WSIB objections based on case facts/evidence.
  • Ability to travel within Waterloo Region.
  • Ability to support and demonstrate the Region's values.

Serving, engaging and inspiring current and future generations

Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 560,000+, while creating a healthy, collaborative environment of learning, respect and innovation. This is a place where employees are valued and recognized for their talents and contributions to our success.

In addition to offering a competitive compensation package, we have a strong focus on health and wellness, including fitness facilities and family-focused benefits.

Please visit our website, at www.regionofwaterloo.ca, for a detailed description of this Disability Management Advisor position (competition number 2020-2162), and to apply online before 11:59 p.m., Monday, November 30, 2020.

We are committed to diversity and inclusion, and thank all applicants in advance; however, we will be corresponding only with those selected for an interview. We will accommodate the needs of qualified applicants under the Human Rights Code in all parts of the hiring process.